Open a case

Access recovery

Open the wallet
you already own.

We take forgotten passwords, partial or disordered phrases, old wallet files, and estate handoffs. The assessment is free. Paid work starts only after you have the scope in writing.

  1. 01

    Forgotten password

    You still have the wallet, the vault, or the backup. You remember pieces: a pet, a year, a capital, a symbol. Describe the shape. Do not type the password into this site.

  2. 02

    Partial phrase

    A 12- or 24-word phrase with missing or swapped words. The form asks how many words are uncertain. The words themselves are not part of intake.

  3. 03

    Estate

    A family member left a wallet, a drive, or a notebook. Tell us who you represent. We will say what a lawyer usually wants to see alongside the technical work.

Frosted glass vault holding a coin, with a broken glass key beside it
Fragment labSample

Wallet file · encrypted backup

A count and a shape are enough to judge whether a search is realistic.

What changes the odds

A file, a device, or a real fragment.

We cannot open a wallet from nothing. No file, no device, and no fragment usually means there is nothing to test. Missing one or two words is a different file from a phrase that is mostly gone. We say which one you have before you hire us.

If access is not restored, you pay nothing for the access work.

Always

  • You state your authority before any access work.
  • Fee terms are written before paid work.
  • You can pay a success fee yourself. We do not need to move the coins.
  • You get a plain read on whether the format is one we can work.

Never on this website

  • A full seed phrase or the missing words.
  • A private key, a WIF key, or an xprv.
  • A request to deposit coins with us.
  • A promise to roll back a confirmed transfer.

Formats we assess

Tell us the software. We will tell you if we can take it.

  • Bitcoin Core
  • Electrum
  • MetaMask
  • Phantom
  • Ledger
  • Trezor
  • Trust Wallet
  • Blockchain.com
  • Other BIP39

Ledger and Trezor PINs stay on the device. When the recovery phrase is the thing that’s partial, that is the side we assess.

Next file

Describe the fragment. Leave the secret out.

The intake takes a few minutes. The reply tells you whether an access search is realistic.

Open a case